Serving Southeastern WI and Northern IL

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Our Installers Going Above and Beyond for our Customers

During a basement project in Waukesha, WI, our installers had installed our ThermalDry Elite Plank Flooring on the basement floor. The homeowners then had a carpet company come out and carpet the stairs leading to the basement. The carpet company carpeted the stairs and when they got to the bottom of the stairs, where the carpet met our plank flooring, they left a chunk of the carpeting hanging over the plank flooring. When our installers, Brad and Sean, were finishing up the basement project, they just couldn't leave the carpeting looking like that. Brad and Sean took it upon themselves to fix the carpeting without the homeowner even having to ask. When the homeowner noticed that Brad and Sean had taken care of the overlapping carpeting, he sent this email to our installer Brad. 

Hey Brad, 

I just saw that you cut that carpet. Thank you very much! I was struggling with what to do with that. You and Sean are truly two of the best that I have ever worked with! Have a great night! 

Our company always strives to go above and beyond for our customers. Always making sure that we leave our customers with a smile on their faces! 

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